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Telecommunicator 2

POSITION SUMMARY

The Mundelein Police Department Telecommunicator I is a non-sworn uniformed person who is under the immediate Supervision of the Deputy Chief of Support Services, , Communications Supervisor and under the direct supervision of the Watch Commander.  A Telecommunicator II is the first point of contact a caller/resident has with the Mundelein Police Department and must always be courteous and professional.     He/she answers incoming telephone calls, 911 emergency and non-emergency lines, radio calls, and dispatches Police/Fire personnel by radio in a manner assuring prompt service and reliable communication with police and fire first responders.

GENERAL RESPONSIBILITIES

  1. Ensure that all tasks inclusive of managerial tasks assigned to he/she will be completed in a timely and professional manner.
  2. Possess a clear understanding of the position of Telecommunicator I and provide thorough and concise work on behalf of the Coordinator.
  3. Provide in-service training of current Telecommunicators as well as training of new Telecommunicators.
  4. Provide an accounting of all supplies and equipment necessary for the performance of Telecommunications tasks.
  5. Ensure key holder list is updated on a consistent basis, reflecting accurate owner identification as well as other relative information.
  6. Other Police Department duties as assigned by Telecommunications Supervisor or other member of the command staff.

REQUIREMENTS

This position would require a minimum of two years of experience that meets the criteria provided under the job description for Telecommunicator I.

Telecommunicator II employees demonstrate the ability to maintain the tasks of those associated with Telecommunicator I and provide assistance in the efficient completion of managerial responsibilities as identified in, but not limited to General Responsibilities.

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