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Telecommunicator 1

POSITION SUMMARY

The Mundelein Police Department Telecommunicator I is a non-sworn uniformed person who is under the immediate Supervision of the Deputy Chief of Support Services, , Communications Supervisor and under the direct supervision of the Watch Commander.  A Telecommunicator I is the first point of contact a caller/resident has with the Mundelein Police Department and must always be courteous and professional.     He/she answers incoming telephone calls, 911 emergency and non-emergency lines, radio calls, and dispatches Police/Fire personnel by radio in a manner assuring prompt service and reliable communication with police and fire first responders..

RESPONSIBILITIES

  1. Dispatch all Police/Fire/EMS units to locations provided by citizens requesting service or assistance.
  2. Monitor fire band for mutual aid calls toned out by other agencies within MFD jurisdiction.
  3. Answer incoming telephone calls on 911 lines as well as all telephone lines in order to receive requests for service or assistance.
  4. Answer  all radio communication directed to the Mundelein Police Department by Police, Fire, Public Works, and other Village units in order to receive information or request for assistance.
  5. Monitor all radio traffic to stay up to date as field situations develop. Assist citizens at the lobby window 24 hours a day with a multitude of tasks including (but not limited to):
    • Fill out bond sheets for prisoners bonding out, write receipts for cash bonds and ordinance violations.
    • Accept payments for Administrative Tows and complete the associated paperwork
    • Process parking pass requests
    • Assist with street directions
    • Take walk-in complaint information and dispatch officer
  6. Monitor in-bound message traffic from officers and other departments.
  7. Monitor prisoners in lock-up cells and in DUI room with officers through the video system.
  8. Monitor the alarm board for fire/trouble/burglar alarms and dispatch appropriate units when needed.
  9. Process and enter all traffic and non-traffic tickets.
  10. Complete the court transmittal form daily.
  11. Successfully complete the basic L.E.A.D.S. certification courses.
  12. Successfully complete the the Emergency Medical Dispatch (E.M.D.) certification course.
  13. Attend work-related seminars and training when assigned.
  14. Other Police Department duties as assigned by Telecommunications Supervisor or other member of the command staff.
  15. It will be the responsibility of the Telecommunicator to be available for emergency shift coverage in the Communications Center when situations require such as sick time, staffing shortages and other emergency events. 

REQUIREMENTS

A high school degree or equivalent is required. Two years previous experience desired.   Must be able to work all shifts, including weekends and holidays. Must be able to remain calm in emergency situations. Employment is contingent upon successful completion of background investigation and drug screen.  

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