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Records / Telecommunication Supervisor

POSITION SUMMARY

The Mundelein Police Department Records/Telecommunications Supervisor is a civilian employee under the immediate Supervision of the Deputy Chief of Support Services. This position supervises the overall operation of the Communication Center (nine full-time employees) and Records Department (four full-time employees). This position directs, coordinates and supervises clerical staff in the receiving, processing, maintaining and retrieving of files and records. This position also directs, coordinates and supervises the Communication staff whose function is to receive/dispatch calls for service for both the Police and Fire Departments.

DUTIES AND RESPONSIBILITIES

1. Structure and assign work of the employees to ensure adequate staffing levels.

2. Determine a course of action for the telecommunicators during crisis situations and apply sound judgment to broad policy and procedure.

3. Investigate complaints about the public safety service delivery process and makes recommendations.

4. Ensure communication equipment is functioning properly and make timely notification for repairs.

5. Ensure compliance with LEADS/NCIC and FCC procedures and regulations.

6. Review 911 Calls and Non-emergency calls for quality of customer service.

7. Ensure compliance with Emergency Medical Dispatch (EMD) procedures.

8. Participate in the recruitment and selection process of new employees.

9. Supervise training for new or recently promoted employees.

10. Monitor performance and complete employee performance appraisals.

11. Recommend disciplinary action when necessary.

12. Provide input to Command Staff for policy and/or procedure changes.

13. Provide backup in the Communication Center if staffing needs warrant.

14. Preparation of Administrative reports to include but not limited to IUCR, Stop Card, Pedestrian, Crimestat.

15. Ensure compliance with Freedom of Information Act guidelines.

16. Records Retention Schedules and Destruction.

17. Court Liaison for: Subpoena, citations, case reports.

18. Maintain Records Management System RMS.

19. Other duties and special projects as assigned.

QUALIFICATIONS

High school graduate or equivalent, with completion of some college level supervisory or management courses. A minimum of 5 years’ experience in performing public safety, police, fire, EMS dispatching duties. Experience in Computer Aided Dispatch (CAD), 911 telephone system, Records Management Systems (RMS). Two years of supervisory experience in a similar setting. Experience as a training officer. Requires pleasant, well-organized, self-motivated individual who is hard working, detail and deadline oriented and works well with others.

KNOWLEDGE

Must demonstrate a high level of knowledge of the Police, Fire and Emergency Communication Center policies and procedures. Must also demonstrate a high level of knowledge and proficiency of all emergency communication related equipment, LEADS/NCIC and FCC procedures.

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