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Emergency Notification System

Press Release

Contact
Eric J. Guenther
Chief of Police
847-968-3775

For Immediate Release

Mundelein, IL—08/3/15 – In an effort to facilitate timely and accurate communication with residents, the Village of Mundelein has selected Blackboard Connect, a leading mass notification system. The Blackboard Connect service has 99.99 percent proven uptime and no single point of failure.

Blackboard Connect enables Village officials to send both urgent and non-urgent notifications. The system provides residents with information/directions in the event of emergency, road closure, or community event. Using Blackboard Connect, officials can record and send an unlimited number of personalized voice messages to home phones, businesses, local agencies and mobile phones in just minutes. The service also sends email, text messages (SMS) to mobile phones and posts on Facebook, RSS feeds and Twitter channels. Messages can also be sent to TTY/TDD devices for people who are hearing impaired.

“Blackboard Connect will transform the Village’s communications by increasing effectiveness both for emergency notifications and community outreach. Village staff will be able to create and send messages faster than ever. In an urgent situation, Blackboard Connect sends out timely safety instructions and situation updates to community members. With Blackboard Connect, leaders can communicate quickly during an unforeseen event. There’s never been an easier way to help keep our community safe and informed,” explains John Lobaito, Village Administrator.

“Emergencies don’t occur on a 9-to-5 timetable. Severe weather, gas leaks, fires, floods, and crimes can strike at any hour. To ensure resident safety, the Village of Mundelein needs to be able to respond in minutes. This is why Mundelein officials have opted to launch Blackboard Connect, a round-the-clock, state-of-art emergency and general notification system,” he says.

Publicly available primary residential and business phones in Mundelein will automatically be included in the system. However, to ensure the Village of Mundelein has the most up-to-date contact information, including cell phone numbers and email addresses, residents should visit https://VillageofMundelein.bbcportal.com and provide their complete contact information. Users should also manage their message preferences by indicating their preferred mode of contact, language, and message topics.

Those without Internet access are encouraged to call (847) 968-3775 to provide their current information. Residents with call blocking services should add (847) 949-3200 to their approved number list to ensure they receive important notifications from the Village.

Blackboard Connect also features language translations. With the Blackboard Connect™ service, Village staff can easily and simultaneously reach the Mundelein community in one of 9 languages for voice translations and up to 83 languages for email and SMS.

“Communicating effectively during unexpected weather events is critical to emergency management personnel. Blackboard Connect offers automated Weather Alerts to help emergency management directors take the time and guesswork out of keeping communities informed about severe weather, like tornados, severe thunderstorms and flash floods,” Lobaito explains.

“With Blackboard Connect, we’re confident our residents will receive the information that matters most to them, whether it’s an urgent situation or routine community update, provided they register their contact information.“ I strongly encourage residents to sign-up for Blackboard Connect and log their message preferences into the system’s secure database so they are prepared to receive important notifications,” he adds.

Mundelein officials can target each message to an unlimited number of groups. Authorized users can also use the system’s geo-mapping and group subscription features to contact residents based on specific geographical locations and interests, helping ensure recipients receive relevant, targeted information.

“Whether it's an emergency alert, a time-sensitive notification, or a targeted message to a group of people, sometimes you need to quickly share information with the members of your community. Blackboard Connect, gives the Village the ability to communicate with residents at any time, from anywhere, on their favorite device,” Lobaito concludes.

For more information about Blackboard Connect, please visit http://www.blackboard.com/connect.

*Blackboard Connect Inc. does not sell, lease, share, or rent personally identifiable information (names, addresses, phone numbers, etc.) to any companies or persons outside of Blackboard or its service providers.

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